Privacy policy

FYNX RISE operates this store and this website, including all information, content, features, tools, products, and services, to provide you, the customer, with a curated shopping experience (the “Services”). FYNX RISE uses Shopify technology to enable the provision of the Services. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction through the Services, or when you otherwise communicate with us. In the event of a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy will govern with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand how your personal information is collected, used, and disclosed as described herein.


Personal Information We Collect or Process

When we use the term “personal information,” we mean any information that identifies you or can reasonably be linked to you or another person. Personal information does not include information that has been anonymized or de-identified so that it cannot reasonably identify you. We may collect or process the following categories of personal information—including inferences drawn from such information—depending on how you interact with the Services, where you live, and what is permitted or required by applicable law:

  • Contact details, including your name, address, billing address, shipping address, phone number, and email address.
  • Financial information, including credit card numbers, debit card numbers, financial account information, payment card details, transaction details, payment method, payment confirmation, and other payment-related information.
  • Account information, including your username, password, security questions, preferences, and settings.
  • Transaction information, including items you view, add to your cart, save to your wishlist, purchase, return, exchange, or cancel, as well as your prior transactions.
  • Communications with us, including information you provide when contacting customer support or submitting inquiries.
  • Device information, including information about your device, browser, or network connection, your IP address, and other unique identifiers.
  • Usage information, including information about how and when you interact with or navigate the Services.


Sources of Personal Information

We may collect personal information from the following sources:

  • Directly from you, including when you create an account, visit or use the Services, communicate with us, or otherwise provide personal information.
  • Automatically through the Services, including information from your device when you use our products or services or visit our websites, including through cookies and similar technologies.
  • From our service providers, including when we engage them to enable certain technologies or when they collect or process personal information on our behalf.
  • From our partners or other third parties.


How We Use Your Personal Information

Depending on how you interact with us or which Services you use, we may use your personal information for the following purposes:

  • To provide, personalize, and improve the Services. This includes fulfilling contracts, processing payments, managing orders, remembering preferences, sending account-related notifications, processing purchases, returns, exchanges, creating and managing accounts, arranging shipping, facilitating returns, enabling reviews, and offering a personalized shopping experience.
  • Marketing and advertising. To send marketing, promotional, or advertising communications via email, text message, or mail, and to display online advertisements on the Services or third-party websites based on your activity.
  • Security and fraud prevention. To authenticate accounts, provide secure shopping and payment experiences, detect or prevent fraudulent or illegal activities, and protect public safety. You are responsible for maintaining the confidentiality of your login credentials.
  • Communications with you. To provide customer support, respond to inquiries, and maintain our business relationship.
  • Legal reasons. To comply with applicable laws, respond to legal processes, enforce terms and policies, and protect our rights and those of others.


How We Disclose Personal Information

We may disclose your personal information in the following circumstances:

  • With Shopify, service providers, and third parties that perform services on our behalf (e.g., IT management, payment processing, analytics, customer support, cloud storage, fulfillment, and shipping).
  • With marketing and business partners to provide marketing services and personalized advertising. Shopify may support personalized advertising based on your online activity.
  • When you direct or consent to disclosure, such as for shipping products or using social media widgets or login integrations.
  • With affiliates or within our corporate group.
  • In connection with business transactions, such as mergers or insolvency proceedings, to comply with legal obligations, enforce policies, or protect rights.


Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services to provide and improve them. Information submitted to the Services may be shared with Shopify and third parties located in other countries. Shopify is responsible for processing your personal information for these purposes. For more information, please review Shopify’s Consumer Privacy Policy and privacy portal.


Third-Party Websites and Links

The Services may include links to third-party websites or platforms. We are not responsible for their privacy or security practices. Information shared publicly or semi-publicly, including on third-party social platforms, may be visible to others.


Children’s Data

The Services are not intended for children, and we do not knowingly collect personal information from minors. If a child has provided personal information, a parent or guardian may contact us to request deletion.


Security and Retention

No security measure is perfect. We cannot guarantee absolute security. Retention periods depend on legal, operational, and contractual requirements.


Your Rights and Choices

Depending on your location, you may have rights including:

  • Right to access
  • Right to deletion
  • Right to correction
  • Right to data portability
  • Right to opt out of sale or targeted advertising

You may manage communication preferences and unsubscribe from promotional emails at any time.


Complaints

If you have concerns about how we handle your personal information, please contact us. You may also have the right to lodge a complaint with your local data protection authority.


International Transfers

Your personal information may be transferred, stored, and processed outside your country of residence. We use recognized transfer mechanisms such as Standard Contractual Clauses where required.


Changes to This Privacy Policy

We may update this Privacy Policy periodically. We will post updates on this website and revise the “Last updated” date accordingly.


Contact

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us at
support@fynxrise.com